Before items are posted their is a 7 working day processing time Monday - Friday.. after this orders are posted out 2st class (1-4 Days as listed by royal mail)
WHAT IS PROCESSING TIME ?
Processing time is the length of time it takes to prepare the order for shipping.
WHY IS PROCESSING TIME SO LONG ?
Processing time is so long because i run the full website by myself, every item is hand made which can be time consuming.
MY ITEM ARRIVED DAMAGED WHAT SHOULD I DO ?
Just give us a message on SUPPORT@LINSEYDOUGLASMUA.COM and we will sort you out :)
I THINK MY ITEM MAY BE LOST, WHAT SHOULD I DO ?
Just give us a message on SUPPORT@LINSEYDOUGLASMUA.COM and we sort you out :)
** please note as said by royal mail items are not declared lost until 10 days after postage**
WHY IS POSTAGE SO EXPENSIVE ?
Due to the amazing price point of the products and to be able to keep them as low as they are, the cost of envelopes , ink, paper, tape & packaging has to come from somewhere.. i do this through postage to keep prices low for you guys <3
HOW DO I APPLY MY PIGMENTS DO I NEED AN ADHESIVE ?
I recommend out adhesive under pigment to help them last longer & really make the colors pop on the eyes.
DO YOU DO A MUA DISCOUNT, HOW DO I APPLY ?
drop us a message & if you meet our criteria we will contact you directly. PR@LINSEYDOUGLASMUA.COM